FAQ

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

I now see the longer delivery time of (a part of) my order. How can I cancel it?

When will I receive the invoice for my order?

03. The order

When do I receive my order?

I now see the longer delivery time of (a part of) my order. How can I cancel it?

When will I receive the invoice for my order?

04. Returns, exchanges and complaints

When do I receive my order?

I now see the longer delivery time of (a part of) my order. How can I cancel it?

When will I receive the invoice for my order?

Customer Testimonial

Real Stories, Genuine Happiness from Customers

I have been working with these guys for years now! With lots of hard work and timely communication, they made sure they delivered the best to me. Highly recommended!

John Doe Company Name

I have been working with these guys for years now! With lots of hard work and timely communication, they made sure they delivered the best to me. Highly recommended!

John Doe Company Name

I have been working with these guys for years now! With lots of hard work and timely communication, they made sure they delivered the best to me. Highly recommended!

John Doe Company Name

Reviews

Genuine Happiness from Thousands of Raving Customers.

Andrew Pigden 2 months ago

I purchased 12 long stem roses from Sandy’s Flowers and Gifts. They were extremely fresh and my wife can’t stop talking about how beautiful they are. I strongly recommend Sandy’s Flowers.
Andrew

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Aaren 3 months ago

Great work, customer service, and accommodation!

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Ryan Lee 3 months ago

Sandy was able to get a bouquet of beautiful flowers together in very short order (contacted evening before for next day). very responsive and pleasant to deal with. highly recommended!

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Keemla Nuckchedee 3 months ago

I ordered a bouquet last minute for a dear friend and I would say that it has been a fantastic experience. I have dealt with many so-called famous florists, but Sandy's Flowers stands out. The bouquet was as I wanted it to be: flowers were very fresh and presented in the most elegant manner. It was delivered on time and I also get to see a pic of the bouquet before delivery. I will keep ordering flowers from them for my friends and family in Ottawa. The recipient was overjoyed. Thank you Sandy's Flowers.

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Darco Fernando 4 months ago

Sandy’s Flowers and Gifts is an absolute gem! Every time I’ve ordered from them, the flowers have been stunning — fresh, vibrant, and beautifully arranged. Whether it’s a bouquet or one of their thoughtful gift packages, everything is done with such care and creativity. The service is always top-notch, too. The staff is warm, helpful, and genuinely passionate about what they do. If you’re looking for quality flowers, unique gifts, and outstanding customer service, look no further. Highly recommended!

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